Devices & Accounts
Phone, account, browser, and device concerns
Start here when something may have changed after a suspicious link, scam text, fake pop-up, app install, password entry, remote-access session, or account alert.
What changed?
Start with what changed on your phone, browser, app, account, password, or remote-access session.
What matters most
- Clicking a suspicious link is different from entering a password or one-time code.
- A fake pop-up is different from installing a remote-access app or browser extension.
- An account alert matters more when it shows a new sign-in, changed recovery setting, or password reset you did not request.
- Battery drain, slow performance, and spam texts can be worth noticing, but they do not prove a phone is compromised by themselves.
How the scam started can help
If the concern began with an email or fake login page, start with phishing scams. If it began with a text message, start with smishing scams.
If a caller or pop-up led you to install a remote-access tool, start with tech support scams.
Common questions
Does clicking a suspicious link mean my phone is hacked?
Not automatically. The risk depends on what happened after the click, such as entering a password, sharing a code, installing an app, approving a profile, or seeing account alerts.
When should I start here?
Start here when the concern is what changed on your phone, browser, app, account, password, or remote-access session after a scam interaction.
What if I gave a fake support caller remote access?
Disconnect the tool, do not reconnect, save details, and check accounts that may have been visible during the session.