Scams
What kind of scam are you dealing with?
Start with what happened: clicked, paid, shared information, gave a code, installed something, noticed account changes, or got a suspicious message.
If any of these happened, start here first
Start with the issue that can create the fastest risk. You can always come back for the message, person, app, or platform details.
Money was sent, requested, or faked
Use this for Zelle, payment apps, cards, bank transfers, gift cards, wire transfers, crypto, fake receipts, or pending-payment claims.
A password or code was shared
Use this if you entered a password, shared a one-time code, approved a login, or saw a new sign-in or recovery change.
Sensitive information was shared
Use this if they may have your SSN, ID image, bank details, card number, address, phone number, email, password, or documents.
An app was installed or remote access was allowed
Use this for fake support calls, pop-ups, screen sharing, remote-access tools, browser extensions, profiles, or unknown apps.
Your phone, browser, or account changed
Use this for new alerts, strange browser behavior, unexpected app prompts, password reset messages, or account activity you did not start.
A fake payment notice or screenshot appeared
Use this before shipping, refunding, upgrading an account, paying a fee, or trusting an email, text, or screenshot as proof.
Choose the guide that matches what happened
Choose the page that sounds closest to the email, text, warning, listing, relationship, payment issue, information exposure, or account change you saw.
Suspicious email or link
Suspicious email, link, QR code, or login page?
Use this when the issue started with an email, fake login page, QR code, attachment, invoice, or link.
Check the messageScam text
Suspicious text message?
Use this for fake delivery texts, toll notices, bank alerts, verification-code requests, short links, or payment pages from a text.
Check the textFake tech support
Fake virus warning, support call, or pop-up?
Use this when a caller, warning, invoice, or pop-up pushed you to call, pay, install software, or allow remote access.
Check support warningMarketplace or rental
Buying, selling, renting, shipping, or deposits?
Use this for fake listings, deposits, shipping pressure, payment proof, courier stories, verification codes, or off-platform messages.
Check the dealOnline relationship
Someone online asked for money, gift cards, or crypto?
Use this when a dating app, social profile, or online relationship turns into emergencies, secrecy, travel costs, crypto, or gift cards.
Check the requestPersonal information
Scammer has your information? Start with what they got.
Use this when they may have your email, phone, password, code, SSN, card, bank details, ID, or private documents.
Check exposed informationZelle payment issue
Sent money with Zelle or saw a fake Zelle notice?
Use this if Zelle was used in a scam, fake payment email, pending-payment claim, business-account trick, or unauthorized transfer concern.
Check Zelle stepsFacebook Marketplace
Facebook Marketplace issue? Start with buying or selling.
Use this for fake buyers, fake sellers, payment screenshots, pending emails, pickup, shipping, deposits, or verification-code requests.
Check Marketplace detailsPhone or account concern
Phone acting strange after a link? Check what changed.
Use this when you clicked a link and then saw account alerts, app prompts, browser changes, new sign-ins, or device behavior that worries you.
Check phone signsNot sure which one fits?
Use the highest-risk thing you know first. This keeps you from spending time naming the scam while a payment, account, or exposed-information issue needs attention.
- 1
If money moved, start with the payment.
Contact the bank, card issuer, payment app, exchange, or money transfer provider connected to the payment. Save transaction details before deleting messages.
Go to payment scams - 2
If a password or code was shared, start with the affected account.
Change the password on the real site or app, review recent sign-ins, check recovery settings, and watch for new alerts.
Go to account concerns - 3
If sensitive information was shared, start with what they got.
A phone number is different from a password, bank login, SSN, card number, or ID image. The next step depends on the exact information exposed.
Go to exposed information - 4
If your phone, browser, app, or account changed, start there.
Look for downloads, installed apps, profiles, remote-access tools, new sign-ins, password resets, or account changes you did not make.
Go to phone and account checks - 5
If none of that happened, start with the message or situation.
Use the email, text, pop-up, listing, relationship, platform, or payment request you saw first. You can switch guides if another issue becomes more important.
Go to common situations
Browse by the detail you know
Use these broader paths when you know one detail but not the exact guide yet.
Message or scam type
Use this when you know the message, warning, listing, relationship, job offer, rental, delivery notice, or invoice that started it.
Site, app, or marketplace
Use this when the site, app, marketplace, delivery service, social platform, or payment platform changes what to check next.
Money or payment method
Use this when money was sent, requested, faked, disputed, held, reversed, or moved without your approval.
Information they got
Use this when a scammer may have your phone number, email, address, SSN, card, bank details, password, code, ID, or document.
Phone, account, or device
Use this when something changed on your phone, account, browser, app, password, login, or remote-access session.
Where to report or local context
Use this when official reporting options, local agencies, local payment providers, or country-specific details may affect the next step.
Nothing happened yet?
If you are checking before clicking, paying, replying, meeting, installing something, or sharing information, use prevention guidance instead.
Common questions
How do I know which guide to read first?
Start with the part that can create the fastest risk: money sent, a password or code shared, sensitive information exposed, remote access allowed, or account changes. If none of those happened, start with the message, platform, or situation you recognize.
What if more than one situation fits?
That is common. Start with the highest-risk thing that happened, then use the related guide for the message, app, marketplace, or person involved.
What if I clicked a suspicious link but entered nothing?
Close the page and do not reopen the link. Check whether anything downloaded, whether an app, profile, or permission prompt appeared, and whether the page asked for login, payment, code, or identity details.
What if I already sent money?
Contact the bank, card issuer, payment app, exchange, or money transfer provider connected to the payment. Save transaction details, screenshots, and messages before deleting or blocking anything.
What if I shared a password, code, or personal information?
Change exposed passwords on the real site or app, review account access, and check what information was shared. A phone number is different from a password, verification code, Social Security number, bank detail, or ID image.
Is ScamClarity an official reporting site?
No. ScamClarity is not a bank, law firm, recovery service, or government agency. It helps you understand what may have happened and where official support or reporting may fit.