Payment Scams
Scams involving payments
Start here if money was sent, requested, or faked. The payment method can change what to save, who to contact, and what options may apply.
Start with the payment
Start with the payment method or payment request involved.
Sent money, fake proof, or unauthorized transfer
If you sent money because someone deceived you, contact the provider connected to that payment and save the transaction details. If you received an email, screenshot, or pending-payment claim, check the real app or account before shipping anything or sending money back.
Marketplace scams often overlap with payment issues. If you were buying, selling, shipping, dealing with a deposit, fake proof, or an overpayment request, start with Facebook Marketplace scams or broader online marketplace scams.
Common questions
When should I start with the payment?
Start here when money was sent, requested, reversed, faked, or moved without your approval.
Does this mean money can be recovered?
Recovery is not guaranteed. Contact the bank, card issuer, payment app, exchange, or money transfer provider connected to the payment and ask what options apply.
What if the payment happened during a marketplace deal?
You may need both the payment method and the buying or selling situation, because each can affect what to save and who to contact.